Collection and Use
We may collect your personal information directly from you or when you deal with us by telephone, letter or email; when you visit and interact with any Officesmart website; or from other sources. Sometimes we collect information through our selected agents (including our franchisees). Our agents are under an obligation to protect your privacy when they deal with personal information on our behalf. If you choose not to provide us, or our agents, with your personal information, we may not be able to enter into contract with you or provide you with the service, product or information you require.
Where we receive unsolicited personal information about you, we will check whether that information is reasonably necessary for our functions or activities. If it is, we’ll handle this information the same way we do with other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.
Your personal information will only be used for the purpose for which it was intended (unless you have consented to the information being used for a secondary purpose) or as part of our normal operations including billing/administrative purposes, training staff, risk management, undertaking planning/analysis and any other purpose for which you have given your consent. We may include your personal information in a database compiled by us for use in direct marketing by us or our agents (including our franchisees). We or our agents may conduct these marketing activities via mail, telephone, SMS, email, or any other electronic means. If you do not wish to receive marketing material from us or our agents you can opt-out through any opt-out mechanism contained in any marketing communication to you.
The information you provide may be disclosed within Officesmart and to persons who have a contractual arrangement with Officesmart, including employees, agents, franchisees, suppliers, contractors, lenders, solicitors, accountants, insurers, warranty providers and other individuals or companies who assist us in providing services or products or who perform other functions on our behalf (for example any third party assisting with mail outs, customer enquiries and product orders, deliveries, repairs and warranties). Information will not be disclosed beyond this group of people unless you have provided written authorisation that we may do so, or unless required or authorised by law. The information you provide is not likely to be disclosed to any overseas recipient.
Officesmart stores your personal information in different ways including in paper and electronic form. We take all security measures reasonable in the circumstances to protect your personal information from loss, destruction, misuse, modification or disclosure. Access to your personal information is limited to those who specifically need it to conduct their responsibilities but, as far as permissible under law, Officesmart accepts no responsibility for the unauthorised use of personal information held by it. The personal information will be destroyed or de-identified when it is no longer useful or it is unreliable and cannot be corrected.
Accuracy and Access
We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up to date and ask that you let us know if you believe the information to be otherwise. You can request details of any personal information Officesmart holds about you and advise us if it is inaccurate, incomplete or out of date.
You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information.
If you would like to know more about how the information you are providing will be used or would like to know how you can access the information, seek correction of it, or make a complaint about how we are handling your personal information, please contact our Privacy Officer as follows:
If we refuse your request to access or correct your personal information we will provide you with written reasons for the refusal and details of complaint mechanisms. We will endeavor to provide our response within 30 days of your request. In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.